Shipping policy

Holiday Order Deadline
For Christmas delivery, please place orders for physical and personalized items by Friday, December 11. Orders placed after December 11 will still be processed in our regular 7–10 business day timeframe, but Christmas delivery is not guaranteed. Digital files (STL, 3MF, and other digital downloads) are delivered electronically and are not affected by the shipping deadline.

Shipping & Processing 

All orders require 7–10 business days for processing and shipping.

This time frame includes production, handling, and shipment preparation.

Processing times do not include weekends or holidays.

Shipping time frames may vary depending on the shipping carrier once the order has been dispatched.

You will receive a tracking number once your order has shipped.

Diamond Custom LLC is not responsible for delays caused by the shipping carrier, weather conditions, or unforeseen circumstances.

Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

By placing an order, you acknowledge and agree to this shipping and processing time frame.